Categories > Repairs
Guide to the 6 Best Appliance Repair Services in Phoenix
How We Chose the Best Appliance Repair Services in Phoenix
Qualifications
It was important for us to find appliance repair companies that employed trained and certified technicians.
Scope of Services
We took a look at the extent of services offered and considered those that were one-stop shops for any repair you might need.
Customer Service
We think it’s important that technicians or a company’s staff members are courteous, personable, and friendly to customers.
Responsiveness
We also looked at companies who had quick response rates and were easy to reach.
1. Frost Appliance
Services:
- Service Calls
- Warranties
- Installations and Removals
- Shop Repairs
- Refurbished Equipment
Website: http://frostappliancerepair.com/
Address: 6819 North 21st Avenue, Suite R Phoenix, AZ 85015
Contact Number:
- Phone: 602-25-FROST (602-253-7678)
- West Valley: 623-247-5400
Business hours:
- Mon-Fri: 8:00AM – 5:00PM
- Sat: By Appointment
- Sun: Closed
Google Reviews | 4.8/5 |
Facebook Reviews | 5/5 |
Yelp Reviews | 3.5/5 |
Total Reviews | 4.44/5 |
Score Consistency | 4/5 |
Qualifications | 5/5 |
Scope of Services | 4/5 |
Customer Service | 4/5 |
Responsiveness | 4/5 |
Pros
- Relatively affordable rates
- Recognized for their excellent customer service and satisfaction
Cons
- Limited list of brands they service
If you need a reliable and quick repair for your laundry, kitchen, or cooking appliances, one of your best bets is Frost Appliance.
They’re a licensed, bonded, and insured company that comes highly-recommended by their previous customers – for several good reasons.
For one, they’re accredited by the Better Business Bureau, which means that they’re recognized for excellent customer service and satisfaction.
Secondly, they continuously provide rigorous in-house and factory training for all of their technicians. They are committed to following through on quality workmanship and displaying expertise in any of their services.
More importantly, their customers are left impressed by their professionalism and efficiency. This is also why they have a loyal clientele that speaks so highly of them.
Some sketchy appliance repair workers will try to exaggerate and overcharge, but we’ve heard none of that with them.
Not only do they have a reputation for sending diligent and friendly technicians, but they’re also known to have reasonable prices.
It would appear though that the list of brands they service isn’t as extensive as others, but they do service the most common ones including LG, Samsung, Whirlpool, and Haier.
2. Sears Appliance Repair
Services: Kitchen, Laundry, and HVAC Appliance Repairs
Website: https://www.searshomeservices.com/
Address: 10001 N Metro Parkway W Phoenix, AZ 85051
Contact Number: 1-602-353-7532
Business hours: Monday to Sunday 9AM–10PM
Google Reviews | 4/5 |
Facebook Reviews | 4/5 |
Yelp Reviews | NA |
Total Reviews | 4/5 |
Score Consistency | 5/5 |
Qualifications | 5/5 |
Scope of Services | 5/5 |
Customer Service | 4/5 |
Responsiveness | 5/5 |
Pros
- Open daily
- 90-day guarantee for free parts and labor
- Offers same-day or next-day service
- Repairs hundreds of brands, models, and makes
Cons
- Reports of excessive notifications about pending appointments and several sales pitches
Sears Appliance Repair is your best choice if you ever need a rush job. They offer same-day or next-day repair appointments for several home appliances.
Not all repair companies offer this, so we think it’s great that they’re quick in attending to customer needs. And since they’re open daily, you’re bound to always get a response upon booking through their appointment system.
Another reassuring thing we’d like to point out is that they offer a 90-day guarantee for free parts and labor. If you ever have a recurring problem with appliances they serviced, they’ll be able to help you out sans the additional cost.
The company has been around since 1956, so you can expect a certain level of expertise when it comes to their work.
And as for their technicians, you’ll be pleased to know that they employ over 3,500 manufacturer-trained workers with an average of 10+ years experience. We hear that they always arrive on time and are adept at addressing problems.
They also offer repairs for hundreds of brands, makes, and models, so it’s likely that they’ll be able to help you out. And if you’d like regular maintenance for your appliances, they offer that service, too.
We did hear some reports of them sending excessive notifications about pending appointments as well as several sales pitches. It can be quite annoying, but you can contact them to opt out of these so it’s a minor issue we can forgive.
3. Mr. Appliance of West Phoenix
Services: Kitchen and Laundry Appliance Repairs
Website: https://www.mrappliance.com/west-phoenix/
Address: 8433 N Black Canyon Hwy Ste 106, Phoenix, AZ 85021
Contact Number: (602) 899-2423
Business hours:
- Monday to Friday 8:30AM–5PM
- Saturday to Sunday CLOSED
Google Reviews | 4/5 |
Facebook Reviews | 3/5 |
Yelp Reviews | 5/5 |
Total Reviews | 4/5 |
Score Consistency | 5/5 |
Qualifications | 5/5 |
Scope of Services | 4/5 |
Customer Service | 5/5 |
Responsiveness | 5/5 |
Pros
- Has several offices within Phoenix
- Follows proper health and safety protocols
- Reasonable prices for services offered
Cons
- Closed on weekends
Mr. Appliance has several locations within Phoenix, but it’s their West Phoenix office that gets most of the first-rate reviews.
Their customers seem to love their excellent customer service. Apparently, appointment-setting is a breeze and the technicians promptly show up.
We also hear that their staff are personable, courteous, and knowledgeable; and that they observe proper health and safety protocols for both them and the homeowner.
One of the things they do is send a photo of the service rep to the homeowner, so they’ll be familiar with his looks. The technicians are also told to wear shoe covers, just for hygiene purposes.
Chase, one of their service reps, is highly-praised by customers for his expertise. After he gets the job done (in a fast and efficient manner at that), he patiently explains how to avoid recurring problems and ways to take better care of the appliances.
We also found their prices to be reasonable and relatively affordable compared to other similar companies. And they stick to the quote they give you; no additional charges unless it was communicated in advance.
This tells us that they are transparent and honest workers – probably another reason why their customers find them reliable and trustworthy.
We only wish that they were open on weekends, as not everyone can be available on weekdays.
4. Phoenix Appliance Pros
Services: Kitchen and Laundry Appliance Repairs
Website: https://phoenixappliancerepair.com/
Address: 1401 W Meadow Green Ln Gilbert, AZ 85233
Contact Number: (602) 344-9336
Business hours: Monday to Sunday 8AM–8PM
Google Reviews | 5/5 |
Facebook Reviews | 3/5 |
Yelp Reviews | 5/5 |
Total Reviews | 4/5 |
Score Consistency | 5/5 |
Qualifications | 5/5 |
Scope of Services | 5/5 |
Customer Service | 5/5 |
Responsiveness | 5/5 |
Pros
- Accepts same-day or next-day repairs
- Has an extensive list of serviced appliances from local and international brands
- Provides 30-day and 90-day warranties on labor and parts respectively
- Exclusively uses original parts
Cons
- Relatively more expensive than others
Whether you’re a residential or a commercial customer, Phoenix Appliance Pros can help find solutions for your appliance needs.
They’re a local company that’s known for providing repair, service, and maintenance to major appliances of all brands sold in Arizona.
They also service all American and international brands including GE, Maytag, Whirlpool, Kenmore, Viking, Sub-Zero, Wolf, Bosch, Dacor, ASKO, LG, Samsung, and many more.
What we like most about them are their emergency services – these include same-day or next-day repairs at no extra cost.
Upon arriving, their highly-trained and certified repair technicians will give up-front diagnostics and written estimates. They’ll discuss this with you and make sure you’re comfortable with the agreement before getting to work.
A favorite technician among customers is Vladimir. We hear that he’s excellent at diagnosing the issue and getting it fixed right away.
To ensure quality in their service, they only use original, manufacturer-approved parts. And they offer a 30-day warranty on labor, as well as a 90-day warranty on all parts.
Now that just helps put a customer’s mind at ease. We find it really helpful that companies such as them provide these provisions even after getting a job done.
5. Urban Appliance Repair
Services: Kitchen, Laundry, and HVAC Appliance Repairs
Website: https://urbanrepairaz.com/
Address: 308 W Helena Dr, Phoenix, AZ 85023
Contact Number: (602) 616-9767
Business hours: Open 24/7
Google Reviews | 4/5 |
Facebook Reviews | 4/5 |
Yelp Reviews | 5/5 |
Total Reviews | 4/5 |
Score Consistency | 5/5 |
Qualifications | 5/5 |
Scope of Services | 4/5 |
Customer Service | 3/5 |
Responsiveness | 4/5 |
Pros
- Open 24/7 with daily repair services
- Specializes in high-end refrigerator repairs
- No service charge on repairs
Cons
- Reports of some technicians needing better customer service training
Urban Appliance Repair has been around for over 20 years, so you can rest assured that they’re capable and are experts at their jobs.
They do the common repairs for kitchen and laundry appliances, but they specialize in high-end refrigerator repairs, particularly Sub-Zero fridges.
Another good thing about them is they’re open 24/7, including Sundays and holidays. We find this incredibly helpful for homeowners that are only available on such days or after hours.
We appreciate that they don’t take service charges for repairs, and their technicians are all licensed and factory-trained, providing quality fixes for reasonable prices.
You’ll also regularly find coupons available on their website, some of which go as high as $55 discounts. Make sure to check and confirm the availability of each.
They seem to have most of their clients complimenting their technicians for friendliness and good customer service, but we have seen a few complaints of some with not-so pleasing personalities.
Their phone service reps are quick to reply, but apparently, some of the technicians take longer to get back to customer queries when it comes to repairs being done on their homes.
For the most part though, they do still come highly-recommended, so we hope they take measures to address these complaints as soon as possible.
6. Menmax
Services: Commercial and Residential major appliance Repair and Maintenance for: Refrigerators, Freezers, Ice Makers, Walk-in Coolers, Wine Cellars, Wine Coolers, Washers, Dryers, Laundry Centers, Dishwashers, Ranges/Cooktops, Ovens/Double Wall Ovens
Website: https://www.menmaxrepair.com/
Address: Peoria, AZ, 85382
Contact Number: [email protected] | 602-883-8515
Business hours:
- Weekdays: 8 AM–6 PM
- Weekends: 8 AM–4 PM
Google Reviews | 4.8/5 |
Thumblack Reviews | 4.6/5 |
Yelp Reviews | 4/5 |
Total Reviews | 4.4/5 |
Score Consistency | 4/5 |
Qualifications | 4/5 |
Scope of Services | 4/5 |
Customer Service | 3.5/5 |
Responsiveness | 4/5 |
Pros
- Local
- Family-Owned and Operated
- Expertise and Experience
- Quality and Efficiency
- Use of OEM Parts
- Authorized Service Center
- Warranty
Cons
- Can Be Hard To Book During Peak Seasons
MENMAX stands tall as one of the premier commercial and residential appliance repair services in Phoenix and its surrounding areas. With a commitment to excellence, reliability, and customer satisfaction, MENMAX has earned a stellar reputation as one of the best in the business.
Peoria local, family owned and operated, MENMAX prides itself on its efficient diagnostic and maintenance procedures, use of only OEM parts (original equipment manufacturer), and assurance of customer satisfaction.
MENMAX’s commitment to quality ensures that appliances are restored to factory specifications, prolonging their lifespan, minimizing the likelihood of future breakdowns, while providing the warranty for parts and labor.
As an authorized service center for such leading brands like LG, GE, (including Monogram and CAFÉ), Samsung, and Forno (with more to come), MENMAX demonstrates a level of expertise and trustworthiness that sets them apart from competitors. Customers can have peace of mind knowing that their appliances are in capable hands.
As a reputable appliance repair service, MENMAX can be hard to book during peak seasons due to their popularity. While the use of OEM parts and quality service justify the cost for many customers, budget-conscious individuals may find cheaper alternatives elsewhere.