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The 5 Best Garage Door Repair Services in Phoenix

The 5 Best Garage Door Repair Services in Phoenix

How We Picked the Best Garage Door Repair Services in Phoenix 

Repair service scope

While a garage door looks pretty straightforward, it actually consists of several different parts — all of which can break and affect the functionality of the whole door. Because of this, we checked if these garage door repair services in Phoenix are able to tackle any problem, from broken rollers and trolleys to defective springs and off-track alignments. 

Technicians’ skills

Garage door repair requires technical knowledge of its different parts and mechanisms. Hence, technical skills are a must-have to be able to diagnose the problem, come up with a solution, and conduct the repair. We assessed the skill levels of each repairman on this list based on their training, experience, and technical competence. 

Customer service

A garage door malfunction can be a frustrating experience for a homeowner. We made sure that these garage door repairmen in Phoenix are trained on proper customer service and exhibit professionalism in their job. 

Pricing and financing

Some issues are easy to fix, while others require the complete replacement of the garage door. Either way, a garage door repair can be costly. A provider that has reasonable pricing and offers financing options can be a huge relief for homeowners financially. 

1. OnTrack Garage Door Service in Phoenix

OnTrack Garage Door Service in Phoenix's Homepage

Services: Garage door inspection, repair, replacement, installation, tune-up, and upgrade, custom doors

Website: https://www.ontrackgaragedoorservice.com/

Address: 11201 N Tatum Blvd Suite 300 PMB #285, Phoenix, AZ 85028, United States

Contact Details: (480) 641-2301

Operating Hours: Monday – Friday: 7:00 AM – 5:00 PM

Google reviews score5/5
Yelp reviews score4.5/5
Angi reviews score5/5
Total reviews4.5/5
Score consistency5/5
Repair service scope 5/5
Technicians’ skills 5/5
Training  5/5
Experience 5/5
Technical competence 5/5
Customer service 4.6/5
Professionalism  4/5
Responsiveness 5/5
Punctuality 5/5
Pricing and financing 5/5

Pros

  • Meticulous and detail-oriented technicians 
  • Transparent quotes and reasonable pricing 
  • Professional and responsive 

Cons

  • Needs to be more organized
  • Unstreamlined booking and invoicing process 

OnTrack is a garage door repair service in Phoenix that we can rely on — that’s mostly because of its highly skilled and well-mannered technicians. 

The repairman arrived earlier than he had expected, which to us is a good thing! He wasted no time in diagnosing the problem and reassured us that the issue was not as bad as it seemed. 

He gave us a quick rundown of his repair process and disclosed the estimated cost of the repair. We really appreciated his transparency, which made us more at ease throughout the project. 

We were surprised at how fast the technician worked. He was able to fix our garage door in less than an hour. 

But he didn’t leave after that. He made sure to double-check that every part was functioning correctly and even took the initiative to oil everything. 

The technicians here have professionalism, detail-orientedness, and responsiveness that we’ve never seen anywhere else. But we will say that the company needs to learn to be a little more organized. 

From our experience, it couldn’t deploy a technician on the day of our appointment because it needed to close early. And after the repair, we were sent an invoice even though we already handed the payment to the technician before he left. 

If you ask us, we think the company should have a more streamlined process when it comes to appointment-setting and invoicing to make it easier for homeowners to book its service. 

2. The Door Doctor

The Door Doctor's Homepage

Services: Garage door repair, new garage door installation, custom garage doors, garage door opener supply and installation 

Website: https://www.thedoordoctoraz.com/

Address: 3513 E St John Rd #2048, Phoenix, AZ 85032, United States

Contact Details: (602) 971-0892

Operating Hours: Monday – Saturday: 6:00 AM – 6:00 PM

Google reviews score5/5
Yelp reviews score5/5
Angi reviews score4.9/5
Total reviews4.5/5
Score consistency5/5
Repair service scope 4/5
Technicians’ skills 5/5
Training  5/5
Experience 5/5
Technical competence 5/5
Customer service 5/5
Professionalism  5/5
Responsiveness 5/5
Punctuality 5/5
Pricing and financing 4/5

Pros

  • Over 35 years of experience in garage door repair 
  • Knowledgeable technicians 
  • Affordable pricing 

Cons

  • Does not offer financing 
  • Limited service scope 

Whatever problem you think your garage door has, you can count on The Door Doctor to diagnose and solve it. They’ve been in the business way longer than other garage door repair companies in Phoenix, first opening its doors in 1987. 

Naturally, we had high expectations. After all, you can’t sustain 35 years in business if you don’t have something great to offer. 

The knowledge acquired from decades in the business is evident in its technicians. They are very familiar with all sorts of garage door problems and can diagnose them in record time. 

They’ve also mastered the repair process, regardless of how complex it is, and can provide you with an accurate quote before they even start. We just had to explain the problem over the phone, and they immediately knew what to do about it. 

To top it all off, the technicians are very polite and courteous. They have a positive working attitude that shows their years of experience in the field have taught them valuable people skills. 

All of this comes at a very affordable price — which is quite surprising really, especially for a rather difficult garage door repair job. 

The only thing that’s missing from this company is a financing offer. Despite its affordable prices, garage door repair can still put a hole in one’s pocket. 

We actually found it surprising it doesn’t have a financing option, considering its many years in the business. While it wasn’t such a deal breaker for us, it might be for homeowners who are on a tight budget. 

3. A-Authentic Garage Door Service Co.

A-Authentic Garage Door Service Co.'s Homepage

Services: Garage door repair, garage door tune-ups, garage door inspections, door balancing, door lubrication, garage door installation, garage door openers, overhead and wood garage doors

Website: https://arizonagaragedoors.com/

Address: 419 W Lone Cactus Dr, Phoenix, AZ 85027, United States

Contact Details: (602) 714-9886

Operating Hours: Monday – Sunday: Open 24 hours

Google reviews score4.9/5
Yelp reviews score4/5
Angi reviews score3.9/5
Total reviews5/5
Score consistency4/5
Repair service scope 4/5
Technicians’ skills 4/5
Training  4/5
Experience 4/5
Technical competence 4/5
Customer service 4.6/5
Professionalism  4/5
Responsiveness 5/5
Punctuality 5/5
Pricing and financing 3/5

Pros

  • Polite and professional staff 
  • Great customer service 
  • Punctual and courteous technicians 

Cons

  • Recommends a complete replacement instead of finding more affordable solutions 
  • Not the best to call for complex garage door repair work 

When your garage door shows signs of wear and you’re starting to worry about the extra expenses associated with having it repaired, it pays to have garage door repairmen in Phoenix who can help you feel more at ease and confident that the issue will be solved. 

That’s what we felt when we engaged the services of A-Authentic GarageDoor Service. Everyone from its phone representatives and technicians was so courteous and polite, which definitely made us feel better about our broken garage door. 

The company says it values customer service, and this is one of the rare times when this promise is actually delivered. Everyone was more helpful than we expected and were great at answering our questions and providing us with information about the repair process. 

We noticed that the technicians were very professional as well. They arrived less than an hour after we called them and happily explained the issue and the work that would be conducted. 

We, however, didn’t like how they recommended that we buy a brand new garage door instead of digging a dipper and finding a more affordable solution to the problem. 

We spoke to other garage door repair services in Phoenix who said that they would be able to solve the issue and we wouldn’t need to have a new garage door installed. 

That gave us the impression that A-Authentic either had limited technical knowledge or its technicians don’t want to get bothered by hard work when they can install a new, perfectly-working garage door instead. 

Being a customer with a budget, we, of course, did not appreciate that at all. 

4. Quick Response Garage Door Service

Quick Response Garage Door Service's Homepage

Services: Garage door service and repair, broken garage spring replacement, off-track garage door repair, garage door tuneup

Website: https://www.quickresponsegaragedoorservice.com/

Address: 2401 W Phelps Rd b2, Phoenix, AZ 85023, United States

Contact Details: (602) 825-2925

Operating Hours: Monday – Sunday: Open 24 hours

Google reviews score4.9/5
Yelp reviews score4.5/5
Angi reviews score5/5
Total reviews5/5
Score consistency4.5/5
Repair service scope 4/5
Technicians’ skills 4.3/5
Training  4/5
Experience 5/5
Technical competence 4/5
Customer service 4/5
Professionalism  4/5
Responsiveness 4/5
Punctuality 4/5
Pricing and financing 4/5

Pros

  • Can deploy technicians 24/7 
  • Knowledgeable and experienced technicians 
  • Financing is available 

Cons

  • Takes a while to source certain garage door parts 
  • Steep service prices 

True to its name, Quick Response is one of the fastest garage door service companies in Phoenix, in terms of both response time and repair duration. 

It is able to deploy technicians 24 hours a day, 7 days a week, so you don’t have to spend a night with a malfunctioning garage door. 

We think this is most convenient for homeowners who don’t have a lot of time on their hands and can only entertain repairmen after work. 

We must warn you, however, that the speedy response may not be applicable when it comes to complex garage door problems. If the company does not have the parts needed for the repair, the time it takes to source them would take weeks. 

We think the company should improve its inventory so that the materials and parts they need are always in stock — and as such, be able to live up to its promise of a quick response. 

But if your garage door problem is relatively easy to fix and requires only the common parts, then you should have no problem. 

The technicians are very knowledgeable about the technical aspects of garage doors and are quick to pinpoint the issue. They work fast too, which shows the mastery of their trade. 

The company charges a bit higher than other service providers in Phoenix. But it offers financing options, so that shouldn’t be a big problem. 

5. Legends Garage Door

Legends Garage Door's Homepage

Services: Garage door inspection, consultation, repair, installation, maintenance, energy savings 

Website: https://legendsgaragedoor.com/

Address: 2501 W Behrend Dr suite b-27, Phoenix, AZ 85027, United States

Contact Details: (623) 466-3699

Operating Hours: Monday – Friday: 7:00 AM – 5:00 PM 

Google reviews score4.9/5
Yelp reviews score4.5/5
Angi reviews score4.8/5
Total reviews5/5
Score consistency5/5
Repair service scope 5/5
Technicians’ skills 4/5
Training  4/5
Experience 4/5
Technical competence 4/5
Customer service 3.8/5
Professionalism  3.5/5
Responsiveness 4/5
Punctuality 4/5
Pricing and financing 3/5

Pros

  • Comprehensive repair menu 
  • Knowledgeable and experienced technicians 
  • Offers financing options 

Cons

  • Upsells garage door parts and services 
  • Does not always honor warranties 

We like a garage door repair company that knows its parts, and from what we’ve seen, it looks like Legends Garage Door’s technicians are very well-versed in the parts and mechanisms of garage doors. 

We first noticed it in their comprehensive repair menu, which tackles issues related to rollers, trolleys, springs, off-track alignments, and more. The company is also familiar with most garage door brands, such as Liftmaster, Wayne Dalton, and Chamberlain. 

The technicians also exemplified their technical knowledge through their quick diagnostics and efficient repair work. They took time to explain the problem and run us through the repair process, so it was obvious to us that they knew what they were doing. 

We just didn’t like how the technicians tried to offer us solutions that were more expensive than necessary. The springs they recommended were overpriced too. 

If we didn’t have any knowledge about garage doors, we would have easily agreed to purchase these overpriced products for the repair. It’s a good thing we are familiar with the standard prices of garage door parts. 

While there’s nothing wrong with recommending a part that they believe is the best in the market, we would have preferred it if they laid down our options and left the decision to us. We didn’t appreciate them trying to upsell everything from the parts to the repair service. 

We also noticed that the company is not very eager to honor garage door warranties. We think that’s ridiculous considering that most brands offer a warranty of at least three to five years. 

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